Returns & Exchanges

Our Commitment to Your Satisfaction

At Roxy Swimwear Store, we’re dedicated to ensuring your California-inspired swimwear shopping experience is as effortless and enjoyable as wearing our beautiful collections. We understand that sometimes things don’t work out perfectly, which is why we’ve created this straightforward returns and exchanges policy.

Return & Exchange Window

We accept returns and exchanges within 15 days from the date you receive your order. This gives you plenty of time to ensure your bikinis, cover ups, or one pieces fit perfectly and meet your expectations.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

• In original condition with all tags attached
• Unworn, unwashed, and undamaged
• In the original packaging
• Accompanied by the original receipt or proof of purchase

Please note: For hygiene reasons, we cannot accept returns on swimwear that has been worn or tried on without appropriate underwear.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order
2. Complete the Return Form: Use the template below to provide all necessary information
3. Wait for Approval: Our customer service team will review your request and send return instructions within 1-2 business days
4. Ship Your Item: Once approved, ship your return to our address using a trackable shipping method
5. Receive Your Refund or Exchange: We’ll process your request once we receive and inspect the returned item

Return & Exchange Request Template

Copy and paste the template below into your email to [email protected]:

Refund Processing

Once we receive and inspect your returned item:

• Processing Time: Refunds are processed within 3-5 business days after we receive your return
• Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your account
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility

Exchange Processing

For exchanges:

• We’ll ship your new item once we receive and process your return
• Standard shipping charges apply for the new item
• If the exchange item is of higher value, you’ll be charged the difference
• Exchange processing follows the same shipping timelines as regular orders

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Swimwear that has been worn or tried on without appropriate underwear
• Items without original tags attached
• Damaged items due to customer misuse
• Final sale items (clearly marked at time of purchase)

Thank you for choosing Roxy Swimwear Store. We’re committed to ensuring your shopping experience is as secure and enjoyable as wearing our California-inspired swimwear!