Our Commitment to You

At Roxy Swimwear Store, we’re dedicated to bringing California-inspired style right to your doorstep. We understand that online shopping requires trust, which is why we’ve created transparent shipping and returns policies designed to make your swimwear experience as carefree as a day at the beach.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships so you can follow its journey to you.

Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Includes tracking and insurance

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Includes basic tracking

Please Note: We ship worldwide but cannot deliver to some Asian countries and remote locations. Delivery times may vary during holiday seasons or due to customs processing.

Returns & Exchanges Policy

We want you to love your Roxy swimwear! If something isn’t quite right, we’re here to help.

Return & Exchange Window

We accept returns and exchanges within 15 days from the date you receive your order.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In original condition with all tags attached
  • Unworn, unwashed, and undamaged
  • In the original packaging
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Swimwear that has been worn or tried on without appropriate underwear
  • Items without original tags attached
  • Damaged items due to customer misuse
  • Final sale items (clearly marked at time of purchase)

How to Initiate a Return or Exchange

Follow these simple steps:

1 Contact Our Team: Email us at [email protected] within 15 days of receiving your order

2 Complete the Return Form: Use the template below to provide all necessary information

3 Wait for Approval: Our customer service team will review your request and send return instructions within 1-2 business days

4 Ship Your Item: Once approved, ship your return to our address using a trackable shipping method

5 Receive Your Refund or Exchange: We’ll process your request once we receive and inspect the returned item

Return & Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Roxy Swimwear Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return/Exchange: [Product Name, Size, Color]
Reason for Return/Exchange: [Please specify]
For Exchanges: Desired Size/Color: [If applicable]

Customer Information:
Full Name: [Your Full Name]
Email Address: [Your Email Address]
Shipping Address: [Your Address]

Thank you for your assistance.
Best regards,
[Your Name]

Refund Processing

  • Processing Time: Refunds are processed within 3-5 business days after we receive your return
  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your account
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility

Exchange Processing

  • We’ll ship your new item once we receive and process your return
  • Standard shipping charges apply for the new item
  • If the exchange item is of higher value, you’ll be charged the difference
  • Exchange processing follows the same shipping timelines as regular orders

Need Help?

Our friendly customer service team is here to help make your Roxy Swimwear experience perfect.

Email: [email protected]

Address: Roxy Swimwear, 1096 Layman Court, NEW YORK, US 10001

Website: bikinisdiscount.com

Thank you for choosing Roxy Swimwear Store. We’re committed to ensuring your shopping experience is as secure and enjoyable as wearing our California-inspired swimwear!